The Haidilao Incident refers to a controversy involving the Chinese hot pot restaurant chain Haidilao in November 2020. The incident gained public attention when a video surfaced showing staff at a Haidilao location in China violating health and safety protocols. In the footage, employees were seen washing dishes in a manner deemed unsanitary, leading to widespread concerns regarding food safety and hygiene practices at the establishment. The incident triggered an immediate backlash from consumers and a discussion about the standards of cleanliness in the food service industry. The restaurant chain’s reputation, which had been built on high levels of customer service and quality, faced significant scrutiny as a result of the incident. In response, Haidilao issued public apologies and reiterated its commitment to food safety and customer health.
A viral incident at a Shanghai Haidilao branch involved a customer urinating into a hotpot bowl, capturing attention online. In response, Haidilao has pledged over a million euros in compensation…